Totally get the concern! Bots in software are everywhere, and not all of them are smart.
I work in customer support, and the amount of times I’ve had to step in because the bot gave a useless response… ugh.
But tools like Drift or Intercom are getting better at blending bots with human agents. Maybe the key is hybrid systems?
I work in customer support, and the amount of times I’ve had to step in because the bot gave a useless response… ugh.
But tools like Drift or Intercom are getting better at blending bots with human agents. Maybe the key is hybrid systems?