How to ban a user by IP address in Zendesk? Need help with 'Zendesk ban user by IP address'! or Can y

Subject: Need help with *zendesk ban user by ip address*!

Hey everyone,

I’ve got a user who’s been causing some trouble, and I need to block them by their IP. Does anyone know how to do a *zendesk ban user by ip address*?

I’ve poked around in the settings but can’t find a direct option. Is there a workaround or maybe an app that can help?

Also, does it work for both tickets and chat? Any tips would be awesome!

Thanks in advance

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*P.S. If there’s a better way to handle this, lmk!*

Hey! I had the same issue last month. Zendesk doesn’t have a built-in feature for zendesk ban user by ip address, but you can use their API or a third-party app like Block IP by Zendesk.

It works for tickets, not sure about chat though.

Also, if you’re using Cloudflare, you can block IPs there too. Hope that helps!

Ugh, dealing with trolls is the worst. For zendesk ban user by ip address, you’ll need to use triggers or automations.

Set up a trigger that auto-closes or hides tickets from specific IPs. Not perfect, but it’s a workaround.

For chat, check if your live chat tool has IP blocking—some do, some don’t.

Yo! If you’re tech-savvy, you can use the Zendesk API to block IPs. There’s a guide on their developer docs.

Otherwise, apps like “IP Blocklist” or “Ban Hammer” (lol) can help with zendesk ban user by ip address.

Chat might need a separate solution though.

Zendesk’s native IP blocking is limited, but you can try this:

1. Go to Admin > Security > IP Restriction.
2. Add the IP to deny access.

It won’t block tickets, but it’ll stop them from logging in. For tickets, you’ll need an app or API magic.

Not sure if this helps, but I’ve seen folks use Zapier to automate IP bans in Zendesk.

You’d need to connect Zendesk to a service that tracks IPs, then set up a zap to block ‘em. A bit roundabout, but it works!

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Thanks for all the suggestions, everyone! I tried the Block IP app, and it worked like a charm for tickets. Still figuring out the chat part though—anyone know if Zendesk Support has a built-in IP block for chat?

Also, the API method sounds cool, but I’m not a dev. Is there a no-code way to do the zendesk ban user by ip address thing? Appreciate the help!

Honestly, Zendesk’s IP blocking is kinda weak. I’d recommend using a firewall or a service like Sucuri to block the IP before it even hits Zendesk.

For zendesk ban user by ip address in tickets, triggers are your best bet. Chat? Depends on your provider.

Hey! I’ve been using the “Block IP” app from the Zendesk marketplace, and it’s been a lifesaver for zendesk ban user by ip address.

Super easy to set up, and it works for tickets. For chat, you might need to check your chat provider’s settings.