I’ve been using the amex platinum retention offer script for years, and it’s worked almost every time.
I usually say something like, "I’m considering canceling because I’m not sure if the benefits are worth the fee." They almost always offer something—last time it was 55k points.
I’d recommend calling during the week, not on weekends. And be prepared to negotiate a bit.
I usually say something like, "I’m considering canceling because I’m not sure if the benefits are worth the fee." They almost always offer something—last time it was 55k points.
I’d recommend calling during the week, not on weekends. And be prepared to negotiate a bit.